Shipping policy

Shipping Policy

Every Shankh is sound-tested, quality-checked, and securely packed before it reaches you.

Dispatch & Delivery Timeline

Order Dispatch

All confirmed orders are processed and dispatched within 24–48 business hours.

Delivery Across India

Standard delivery across India typically takes 4–6 business days, depending on your location.

Delivery Delays

During festive seasons, adverse weather conditions, courier delays, or other unforeseen circumstances, deliveries may take longer than expected. We appreciate your patience and understanding.

Shipping Charges

Shipping charges are as follows:

  • Orders below ₹500 – Shipping Charge: ₹349
  • Orders between ₹500 and ₹999 – Shipping Charge: ₹149
  • Orders of ₹1,000 and above – Free Shipping within India

Cash on Delivery (COD)

  • COD is available on a partial basis for orders between ₹10,000 and ₹20,000.
  • Orders above ₹20,000 are not eligible for Cash on Delivery.

Quality Assurance Before Dispatch

Before every shipment, we ensure:

  • Every Shankh is sound-tested.
  • Every product undergoes a thorough quality inspection.
  • Every order is securely packed to minimize the risk of damage during transit.

Courier & Delivery Responsibility

All products are carefully packed before being handed over to our courier partners.

While we strive for timely delivery, courier delays, route changes, weather conditions, and other logistics-related issues are beyond our control. Therefore, delivery timelines cannot be guaranteed after dispatch.

If your shipment is significantly delayed, our support team will gladly assist in coordinating with the courier partner.

Damaged or Tampered Package

If your package appears damaged, tampered with, or opened at the time of delivery, please:

  • Record a complete video while receiving and opening the package.
  • Take clear photographs of the outer packaging and the damaged product.
  • Contact us immediately.

This documentation is required to help us process your claim quickly.

Wrong or Damaged Product

If you receive a damaged product or the wrong item, please refer to our Refund & Exchange Policy.

All such claims must be reported within 72 hours of delivery and must include a complete unboxing video.

Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@naturalshankh.com

Order Support: +91 8850503004

Customer Support: +91 8169676990